Tentsile Hammock Tent FAQ
1. Which Tentsile model is best for my needs?
This obviosuly depends very much on your specific needs. As a first step, check out this comparison chart. If you still have questions, send us a message at firstname.lastname@example.org or give us a call at (800) 660-8319.
2. What do I do if my Tentsile tent or hammock needs repairs?
The fastest way to get your tent fixed or replaced is to contact Tentsile directly.
The first step is to fill out the Tentsile Warranty and Repair Form and to indicate where your tent or hammock is damaged on the appropriate drawing (you can find them at the following links: Stingray, Connect, Vista, Flite+, Trillium).
Email the completed warranty form and the drawing to email@example.com and they will take care of you. If you need any assistance, you can also contact us here at Hammocked by email (firstname.lastname@example.org) or phone (800-660-8319).
3. Do I need 3 trees in a perfect triangle to hang my tent?
No, definitely not. I mean, how often do you find 3 perfectly aligned trees?
All you need are three trees that are less than 90 degrees from each other, in order to find an equilibrium for your tent. This video shows you how.
4. Do you ship to my country and how long does it take?
The checkout on this site is currently only set up for the US and Canada, due to wildly varying international shipping costs, but we do ship to almost every country on earth.
If you live outside the US or Canada and would like to order a Tentsile tent, please contact us at email@example.com or (800) 660-8319 and we will give you the shipping costs and set up a custom order for you, if you wish to go ahead with the order.
Shipping times to most locations are between 3 and 7 business days.
5. How much does it cost to ship to my country?
Shipping to the continental US is free for all tents and hammocks. Accessories cost from $9.97 to $19.97 to ship, if ordered on their own. If ordered together with a tent, they ship free.
Shipping to Alaska, Hawaii and Canada costs $47. If you are ordering a small and lightweight product, please contact us and we can give you a lower custom rate. For shipping to anywhere else in the world, see the previous question.
6. What are the 3 rubber pieces in the spare bag for?
These are the water gates. They slip onto the D-ring and keep water from getting into the tent when it rains, even when the straps are completely soaked.
7. What's the difference between the Vista and the Stingray?
The main difference is that the Vista is a 2-season tent, while the Stingray is good in all 4 seasons. The vista has 4 entry points and you can remove the fly sheet and insect mesh to turn it into an open triple hammock. The Stingray has 2 entry points and the insect mesh is attached and not removable.
8. How much weight can my tree tent or hammock hold?
The larger models hold 880 pounds (400 kg), while the smaller models, like the T-Mini and the Flite+, hold 485 pounds (220 kg). If you are not sure about a specific model, your best bet is to check the product page for detailed information.
9. What do I do if a ratchet buckle stops working correctly?
10. What is the minimum and maximum distance I need between trees?
This obviously depends on the tent in question, but you can ratchet the floor right up to the trees, so the minimum distance is basically the size of your tent (approximately 13 ft or 4 m for the smaller ones and 15 ft or 4.5 m for the larger ones).
The maximum distance is limited by the length of your ratchet straps. You get 3 straps of 19 ft (6 m) with each tent, but you can buy extra straps, ratchets and extenders if you need more length to work with.
11. Does my hammock tent come with a ladder?
No, it does not, but you can buy a ladder separately here. It is not included, because many people do not need or want a ladder. This way, only those who want one need to pay for it.
12. Is it safe to hang my Tentsile tent really high like some photos or videos I've seen?
We do not recommend hanging yout tent any higher than you would feel comfortable falling down. This is generally a height of around 4 feet (1.2 m). Those photos and videos of extremely high tent installations were done by professionals who have extensive climbing experience.
13. Can I just pitch my Tentsile on the ground like a standard tent?
Yes you can, but in wet conditions, you will want to use a rain fly beneath the tent. You should also be aware that the tent will be about 8 inches smaller on the ground, since you lose the space you gain from the sagging when you are in the air.
14. I need to travel light. Is there a lightweight Tentsile?
The Flite+ is the lightweight Tentsile model. It still weighs more than a standard hammock (7.2 lbs or 3.5 kg, to be exact), of course, but the additional space and comfort more than make up for the weight increase for most customers.
15. Is the waterproof rain fly sheet included?
Yes, the rain fly sheet is included free with every model, except for the Trillium Hammock.
16. I saw reviews saying Tentsile tents are not waterproof. Is this true?
It used to be. The first edition of the Stingray had the rain fly stitched to the floor of the tent, but water came in through the stitching. This has been corrected and the rain fly is now separate and offers full protection. Check the date on those reviews. I guarantee they are older.
17. Does the tent bounce a lot when someone moves around in it?
There is some gentle movement, but not too much. It has been likened to the bounce of a well-filled water bed.
18. Is there a one-man Tentsile?
19. How do I set up my tree tent?
Check out the individual product pages for videos that demonstrate how to set up each tent.